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Lost Your Emirates ID? Here’s What You Should Do Next

Lost Your Emirates ID? Here’s What You Should Do Next
Lost Emirates ID
ByKhaled Updated

The Federal Authority For Identity, Citizenship, Customs & Port Security in the UAE has provided a service to issue a replacement for a lost ID card through its official website. You can apply through customer happiness centers or other approved centers to obtain a new ID card as well after losing the old one.

What to do when you Lost your Emirates ID?

When you lose your Emirates ID card, you must submit a request to issue a new card instead, through the designated service centers or through the ICP website or its official application that is compatible with smartphones and tablets. This is one of the services that requires paying a fee of 300 AED.

How to request a replacement for a lost Emirates ID online

To request a replacement for a lost Emirates ID online, Here’s how you can do it: [1]

  • Step 1: Go to Issue a Replacement for lost/damaged ID card service “from here“.
  • Step 2: Read the details and then click on the Start Service icon.

How to request a replacement for a lost Emirates ID online

  • Step 3: Log in to your user account with UAE PASS.

  • Step 4: Proceed to the Issue a Replacement for lost/damaged ID card service from the electronic services.
  • Step 5: Follow the instructions to add the required data and upload attachments.
  • Step 6: Payment of service fees then Take Fingerprint & Signature.
  • Step 7: Issue residency for residents then receive ID Card.

How to request a replacement for a lost Emirates ID via app

To request a replacement for a lost Emirates ID via app, Just follow these easy steps:

  • Step 1: Download the ICP application from the following links:
    • Download ICP app for Android: “from here“.
    • Download ICP app for iPhone: “from here“.
    • Download ICP app for Huawei: “from here“.
  • Step 2: Run the application from the application list and then choose English.
  • Step 3: Agree to grant the permissions requested by the application.
How to request a replacement for a lost Emirates ID via app
How to request a replacement for a lost Emirates ID via app
  • Step 4: Log in to your user account with UAE PASS.
  • Step 5: Proceed to the Issue a Replacement for lost/damaged ID card service from the electronic services.
  • Step 6: Follow the instructions to add the required data and upload attachments.
  • Step 7: Payment of service fees then Take Fingerprint & Signature.
  • Step 8: Issue residency for residents then receive ID Card.

replacement for a lost Emirates ID through customer happiness centers

You can obtain a replacement for a lost Emirates ID card through the customer happiness centers shown in the following table:

Center name Emirate Address
Ajman Customer Happiness Center Ajman Ajman – Al Jurf – behind the courthouse
Al Ain Customer Happiness Center Abu Dhabi Al Ain City – Al Jimi Street – opposite the Judicial Department
Al Ghubaiba Customer Happiness Center Sharjah Sharjah – Al Ghubaiba area – in the Al Ghubaiba Preventive Medical Center
Al Jazeera City Happiness Center Abu Dhabi Abu Dhabi – Al Nahyan area – at Al Jazira Sports Club
General Directorate Of Residency And Foreigners Affairs – Khorfakkan Sharjah Sharjah – Khor Fakkan – Al Mudifi area
General Directorate Of Residency And Foreigners Affairs – Umm Al Quwain Umm Al Quwain Umm Al Quwain – Ramla area – next to the Civil Defense building
Ghayathi Customer Happiness Office Abu Dhabi Abu Dhabi – Western Region Integrated Services Center (TAMM) Ghayathi Branch
Liwa Customer Happiness Office Abu Dhabi Abu Dhabi – Western Region – Integrated Services Center (TAMM) Liwa Branch
Mussafah Customer Happiness Center Abu Dhabi Abu Dhabi – Mussafah Industrial Area – behind the Preventive Medicine Center
Ras Al Khaimah Customer Happiness Center Ras Al Khaimah Ras Al Khaimah – Al Dhait area – behind the Traffic and Licensing Department
Sharjah Customer Happiness Center Sharjah Sharjah – Al Rahmaniya area – Airport Street – near bridge No. 6

replacement for a lost Emirates ID through Typing Centers

You can obtain a replacement for a lost Emirates ID card through the Typing Centers shown in the following table:

Center Emirate Phone Number Working Hours
AL LAASEQ TYPING Abu Dhabi 97122154555 9:00 AM 1:00 PM
AL GHARBIYYA TYPEWRITING & PHOTOCOPYING Abu Dhabi 97128724404 7:30 AM 3:00 PM
AHL ALMAHABA FOR TYPING AND PHOTOCOPYING SERVICES Abu Dhabi 97128782005 8:00 AM 9:00 PM
ALREAYA SERVICES CENTER Al Ain 97131111111 8:00 AM 8:00 PM
AL AIN SPECIAL SERVICES CENTER Al Ain 97137211106 8:00 AM 8:00 PM
RAWABI ALAIN TYPING AND TRASACTIONS CENTER Al Ain 97137844855 8:00 AM 9:00 PM
AL MARWA GOVERNMENT TRANSACTIONS Dubai 97142945533 8:00 AM 8:00 PM
SMART SERVICE CLEARING CENTER Umm Al Quwain 97143459302 8:00 AM 8:00 PM
DUBAI INTNL -FINANCIAL CENTRE Dubai 97143622222 8:00 AM 4:00 PM
U A E 21 BUSINESSMEN SERVICES Dubai 97143973153 8:00 AM 8:00 PM
TAJ AL GHAZAL BUSINESSMEN SERVICES Sharjah 97165320199 7.30 am 8.00 pm
EMITAC BUSINESSMEN SERVICES CENTER Sharjah 97165374779 8:00 AM 8:00 PM
NAJAMAT AL FALLAH TYPING & PHOTOCOPYING Sharjah 97165435771 8:00 AM 8:00 PM
ZAINA DOMESTIC WORKERS SERVICES Sharjah 97165651004 8:00 AM 8:00 PM
AL MALOMAT CENTER Sharjah 97165987777 8:00 AM 10:00 PM
AL HAJIS BUSINESS MAN SERVICES Ajman 97167011222 8:00 AM 8:00 PM
AL AMAN TYPING & PHOTOCOPYING Ajman 97167313294 8:00 AM 8:00 PM
ALSAADA CENTER DOMESTIC WORKERS SERVICES Ajman 97167400029 8:00 AM 8:00 PM
MONALIZA DOMESTIC WORKERS SERVICES CENTER Ajman 97167433447 8:00 AM 8:00 PM
E Q C GOVERMENT ENTERPRISES TRANSACTIONS CLEARING Ajman 97167444407 8:00 AM 8:00 PM
TATWEER BUSINESS MAN SERVICES Ajman 97167488100 8:00 AM 8:00 PM
ALMUTHAKAMAL DOCUMENT CLEARANCA Umm Al Quwain 97168811153 8:00 AM 10:00 PM
AL MUTAMAYIZ TYPING & PHOTOCOPER Ras al Khaimah 97172082017 8:00 AM 9:00 PM
ALSEER CLEARING DOCUMENTS Ras al Khaimah 97172283644 8:00 AM 4:00 PM
ALSAFEER TYPING AND DECUMENTS CLEARING Ras al Khaimah 97179932172 8.00 am 11.00 pm
AL AMWAJ SERVICES FOR WORKERS LLC Fujairah 97192222419 8:00 AM 8:00 PM
EAST COAST BUSINESS SERVICES CENTER Fujairah 97192222659 8:00 AM 8:00 PM
DIBBA ELITE BUSINESS SERVICES CENTER Fujairah 97192565567 8:00 AM 8:00 PM
ALMUSTNAD BUSINESSMEN SERVICE Fujairah 97199917899 8:00 AM 9:00 PM

Requirements for replacing lost Emirates ID

The following are the requirements for obtaining a replacement for a lost Emirates ID card:

Category Requirements
UAE National
  • Customers must complete the fingerprint and photo for obtaining the service within the specified period in order to avoid canceling the activation of the request.
  • ID card data or a copy of the ID card.
  • A personal photo 4.5cmx3.5cm with a white background.
  • Original birth certificate for those younger than 15 years old.
  • One of the parents’ passports or Emirates ID card for less than 15 years old.
  • A social security certificate certified by the Ministry of Community Development for social security beneficiaries to be exempted from ID card issuance fees.
  • A valid medical report issued by the Ministry of Health or health authorities in the Emirates, in order to exempt people with disability or senior citizens from issuance and delay fees for the ID card.
  • The original agency certificate for the person acting on behalf of the customer in the event that the person concerned is not present, and the application was submitted by a third party, it is required to bring the original passport of the owner of the lost identity card.
  • The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
Non-national Resident or Expat
  • Customers must complete the fingerprint and photo for obtaining the service within the specified period in order to avoid canceling the activation of the request.
  • ID card data or a copy of the ID card.
  • Original valid passport.
  • The original residence permit issued.
  • A personal photo 4.5cmx3.5cm with a white background.
  • The original birth certificate for those who are younger than 15 years old.
  • A parent’s passport or Emirates ID card for those who are younger than 15 years old.
  • The original diplomatic, consular card or membership card of international organizations for the category of heads and members of diplomatic and consular missions, and international organizations located inside the country to be exempted from the fees for issuing the identity card.
  • A valid medical report issued by the Ministry of Health or health authorities in the UAE to exempt people with disability or the elderly from the fees for issuing an ID card.
  • The original agency certificate for the person acting on behalf of the customer in the event that the person concerned is not present, and the application was submitted by a third party, it is required to bring the original passport of the owner of the lost identity card.
  • The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.
GCC national
  • Customers must complete the fingerprint and photo for obtaining the service within the specified period in order to avoid canceling the activation of the request.
  • ID card data or a copy of the ID card.
  • Original valid passport.
  • The original valid Gulf ID of the customer for those over 21 years old, or for one of the parents for those under 21 years old.
  • A personal photo 4.5cmx3.5cm with a white background.
  • The original birth certificate for those who are younger than 15 years old.
  • A parent’s passport or Emirates ID card for less than 15 years old.
  • A valid medical report issued by the Ministry of Health or health authorities in the UAE to exempt people of determination or the elderly from the fees for issuing an ID card.
  • The original agency certificate for the person acting on behalf of the customer in the event that the person concerned did not attend and the application was submitted by a third party, it is required to bring the original passport of the owner of the lost identity card.
  • The original diplomatic, consular card or membership card of international organizations for the category of heads and members of diplomatic and consular missions, and international organizations located inside the country to be exempted from the fees for issuing the identity card.
  • Proof of residence in the country as submitted when issuing or renewing the lost, damaged card.
  • For GCC citizens, the service is limited to those who have proof of residence, investment, work or study in the country.
  • The owner of the ID card must be present in the country. The application is not accepted if it is outside the country.
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request.

Lost Emirates ID replacement Fees

Below are the fees for issuing a replacement for a lost Emirates ID card:

Item Fees
Card issuance for Replacement lost Card 300 AED
Service fee 40 AED
Printing office fee 30 AED
Fees for urgent service, which are carried out at customer happiness centers 150 AED

Lost Emirates ID Card replacement Service Link

You can go to the service of obtaining a replacement for a lost Emirates ID card online directly via the link icp.gov.ae, and this service requires logging in to benefit from it.

Conclusion

All citizens and residents of the UAE must submit a request to issue a new ID card in replacement of a lost one through the ICP website when they lose their ID, in order to obtain a new ID card without any penalties or fines.

Questions & Answers

How do I request a replacement for a lost ID in the UAE online?

Requests for a replacement for a lost Emirates ID card are submitted through the Federal Authority for Identity and Citizenship website.

What are the procedures for obtaining a replacement card in the UAE?

The procedures for obtaining a replacement card in the UAE begin by submitting the application through one of the available channels, then the application is reviewed, and finally the Federal Authority for Identity and Citizenship issues the new card and delivers it to the individual.

What should I do if I lose my Emirates ID?

In the event that I lose my Emirates ID card, I must notify the competent authorities and then submit a request to obtain a replacement online.

Can I submit a request for a replacement for an Emirates ID while I am outside the country?

No, I cannot submit a request for a replacement for an Emirates ID while I am outside the country.

Is the Emirates ID replacement service free?

No, the Emirates ID replacement service is a paid service.

Is the Emirates ID replacement service available at Customer Happiness Centers?

Yes, the Emirates ID replacement service is available at Customer Happiness Centers for an additional fee.

Can I apply for a replacement Emirates ID through the app?

Yes, I can apply for a replacement Emirates ID through the official Identity and Citizenship Authority app.

What is the fee for requesting a replacement Emirates ID?

The fee for requesting a replacement Emirates ID is 300 AED.

Where can I request a replacement Emirates ID in Dubai?

You can request a replacement Emirates ID in Dubai through Customer Happiness Centers or approved typing offices, and you can apply through the Federal Authority for Identity and Citizenship website.

How long does it take to get a replacement Emirates ID?

It takes 5 days to get a replacement Emirates ID when applying online.

References

[1]icp.gov.aeIssue a Replacement for lost/damaged ID card3 ديسمبر 2024
Khaled

I have a Bachelor's degree in Engineering, and have extensive experience in writing SEO-friendly content in the technical field, educational field and service content in the Kuwait and other Gulf countries.

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